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Frequently asked

Everything you need to know about ordering, shipping, payments and returns at Ntsiki.Store.

How long does delivery take?+

Tracked delivery is 1–5 business days nationally, depending on your area. Free over R1 000 to most postcodes. Same-day available in Johannesburg.

Is the packaging discreet?+

Yes — every parcel arrives in a plain outer box with no Ntsiki branding visible. Inside, your order is beautifully wrapped.

Can I track my order?+

Absolutely. You'll get an email with a tracking link as soon as it ships, plus SMS updates at every stage.

What payment methods do you accept?+

Card (Visa, Mastercard, Amex), Apple Pay, Google Pay via Yoco; instant EFT via Ozow; PayFast (cards/EFT/Mobicred); Peach Payments (3D Secure cards); and SnapScan QR.

Is my card information safe?+

Always. Your card details go directly to our PCI-compliant payment partners — Ntsiki.Store never sees or stores them.

What if I need to change my order?+

Email orders@ntsiki.store within 2 hours of placing the order — we'll do our best to amend it. After dispatch, treat it as a return (we'll cover the courier fee).

Do you ship outside South Africa?+

Not yet. We're focused on serving South African women beautifully first. International shipping is on the roadmap.

How do I use a promo code?+

Add items to your bag, head to checkout, and you'll see a 'Promo code' field in the order summary. Enter your code and click Apply.

How do I become a member?+

Just create an account at sign-up — you'll unlock 10% off your first order, faster checkout, order tracking, and member-only drops.

Didn't find your answer?

Our team is happy to help. Drop us a note — we reply within 1 business day.